Executive Technology Leader

Helbert Miranda

25+ years in technology, customer advocacy and program delivery

Customer Success · Product and Program Management · SaaS Operations · Cloud · EAM · CMMS · Asset Management

Belo Horizonte area · Brazil · Remote (preferred), Hybrid, On-site Technology leadership, operations and corporate education engagements
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25+

years in tech

spanning IT, operations, education

18+

years in SaaS EAM/CMMS

leading product and customer programs

~70

professionals led

multidisciplinary squads

Executive summary

Blending strategy, operations and teaching

I am an experienced leader in IT, operations and teaching, with 25 years in technology — the last 19 dedicated to SaaS EAM and CMMS. I specialize in product management, customer success and enterprise solution delivery.

Married and a proud father of two daughters, I stay close to the community through volunteer work and academic initiatives. Technical reading and curiosity for electronics led me to computing and software, where I built my career.

Continuous learning through events and professional networks helps me connect strategy to execution and keep a global view of the market.

Teaching keeps me close to new generations and strengthens my leadership approach.

As an early adopter, I am currently deepening my knowledge in AI and GenAI to elevate customer support, sentiment analysis and code quality.

Proven track record transforming complex customer needs into enterprise outcomes, guiding high-performing teams and strategic programs.

Hands-on experience selling to public-sector organizations, covering RFP analysis, proofs of concept, contractual clauses, delivery governance and executive steering.

Computer Science degree, MBA in Mobile Application Development and multi-cloud certifications sustain my mix of technical rigor and business focus.

Customer SuccessEnterprise SaaSEAMCMMSAsset ManagementIT GovernanceCloud ComputingProgram ManagementData-Driven OperationsIoTAI - Artificial IntelligenceData AnalysisSystems IntegrationAPITechnical Lead

Career timeline

Consistent impact across operations and products

Engeman Maintenance Software

2006 — present · 18+ years

Brazil and Latin America

Technical Leader for Operations, IT and Product

  • Own the SaaS EAM/CMMS portfolio and product roadmap.
  • Lead support, customer success and strategic delivery teams with up to 70 professionals.
  • Deploy customer journey, NPS/CSAT and cloud migration programs for enterprise clients.
  • Mentor squads and align product, engineering and executive stakeholders.
Technical LeadershipProject ManagementSoftware ArchitectureMobileCloud

SENAC MG

January — August 2025 · 8 months

Itaúna and Divinópolis · Minas Gerais, Brazil

Professor - Information Technology

  • Delivered professional education programs in Information Technology.
  • Courses included Executive IT, Data Analysis, Power BI, Programming and Systems Development.
ITData AnalysisPower BIAlgorithmsProgramming LanguagesDBMS

Universidade de Itaúna

2015 — 2019

Minas Gerais, Brazil

Adjunct Professor · Computer Science

  • Taught Computer Architecture I and III plus Operating Systems Lab.
  • Hands-on labs covering Linux, shell scripting and core process/memory fundamentals.
  • Connected field experience with academic programs to prepare students for real challenges.
ITData AnalysisAlgorithmsProgramming LanguagesDBMSComputer ArchitectureOperating SystemsOOP

Micromix · Uaisoft · Repromaq · Independent Projects

1998 — 2006 · 8 years

Brazil

IT Technician · Developer · Systems Analyst

  • Hardware, network support and onsite corporate assistance.
  • ERP customizations, SQL reporting and tailored system integrations.
  • Built broad technical range and customer-facing delivery expertise.

Core capabilities

Balance of strategy, technology and data

Strategy and Leadership

  • Technical Leadership
  • Product and Project Management
  • Roadmap Planning
  • Customer Success
  • Technical Sales

Technology and Architecture

  • Cloud Applications
  • Systems Integration
  • REST · SOAP · Webhooks
  • Product Architecture
  • Mobile Applications
  • QA and Testing
  • Automation and Scripting

Data and Operations

  • Business Analysis
  • Data Analysis
  • ITIL Processes
  • NPS · CSAT
  • LGPD
  • Governance, Security, Privacy and Compliance

Self-awareness

Behavioral Profile — Sólides Profiler

Updated in 2024

Dominant profile

Analyst Combine theoretical and practical knowledge to execute tasks and tackle complex problems.
Planner Value structured routines and processes, organizing their work to achieve the best outcomes.

Across all behavioral assessments I consistently navigate among Analyst, Planner and Executor profiles, combining high Dominance and Stability with low Influence. I work in a practical, rational way, focused on results and quality while valuing dialogue and collective input for strategic decisions. I adapt my behavior to the context: I take a firm stance in challenging scenarios and act with listening and balance when pressure eases.

The subtraits Determination, Consideration and Accuracy reflect how I operate. I pursue sustainable outcomes guided by rigorous analysis, professional judgment and a broad view of the business. I make decisions based on data, facts and purpose, and I am comfortable with complex systems. I value effectiveness and efficiency, balancing prudence and boldness to seize opportunities at the right moment.

I am known for reliability, continuous learning and willingness to share knowledge. I work with discipline to reach goals, valuing team contributions and recognizing those who make a difference. Detail-oriented and committed to excellence, I prioritize quality without giving up agility and innovation.

I maintain a strong ethical sense and emotional balance, staying composed even under pressure. I plan strategically to anticipate risks and challenges yet stay open to course corrections when needed. In complex moments, I act with calm, clarity and a focus on solutions that drive organizational growth and sustainability.

Continuous learning

Certifications and technical events

Certifications

  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft Data Fundamentals (DP-900)
  • AWS Certified Cloud Practitioner (CLF-C01)
  • Oracle Cloud Infrastructure Foundations (1Z0-1085-21)

Training

  • Bachelor's in Computer Science - Universidade de Itaúna (2011)
  • MBA in Mobile Application Engineering and Architecture - IGTI
  • LGPD (Brazilian Data Protection Law) and privacy training
  • IT Contract Management
  • Neuroscience of Remote Selling

Events

  • Microsoft Security, Compliance and Identity Fundamentals
  • Microsoft 365 Fundamentals
  • 11th Seminar on Privacy and Personal Data Protection
  • Brazilian Maintenance and Asset Management Congress (37th, 38th and 40th editions)
  • SAP Fundamentals
  • BH Lovable Day - Coding & AI vibe

Global communication

Languages and international engagement

Portuguese

Native

English

Professional Working Proficiency

Spanish

Professional Working Proficiency

Languages and Global Experience

  • Business Analyst, Project Manager, Data Analyst and Systems Integration Specialist, Technical Consultant and Instructor.
  • On-site engagements in: Angola, Argentina, Chile, Peru and Mexico.